Important Changes to The AABH Booking System From 24 August

We are excited to announce that on August 24th, we will be migrating our FIT booking system to a new booking platform called “Helios “. The new system offers amazing flexibility as well as great rates, more products and greater flexibility for you to sell easily.

Our booking platform is sourced from the Flight Centre group (for online bookings only) and they are migrating to the new system which has been years in development.

What will change?
• All existing bookings will be transferred to the new system and a new logon issued the AABH team will advise once this occurs.
• Calypso will stay active with existing logons for view only purposes for a period of time.
• Payment terms remain the same and via direct bank transfer on invoice to Australia and Beyond Holidays
• All contact and support will continue via Australia and Beyond Holidays. All of our customers continue to have a direct relationship with Australia and Beyond Holidays.
• Australia and Beyond Holidays have a commercial arrangement with FC group and there is no cross ownership.

Increased Functionality
• Changes and amendments can now be done without ringing support, but of course you can always call us any time and were happy to help.
• More functionality and products to choose from will be in the new system
• Dynamic packages and pre bundled packages can now be sold
• The AABH system is still land only and does not accept Credit Card Transactions

Branding
• Unfortunately, our third-party supplier is unable to customise our system with Australia and Beyond Holidays branding until December. This means all system and documentation branding will be “The Travel Junction” until this point with the
• invoices which will continue to be branded Australia and Beyond Holidays.

Sales Support
• All sales support will continue through the team at Australia and Beyond Holidays at your existing contacts.

Product
• There has been a substantial increase in the number of products both in Australia and Globally.

• Product options will continue to feature dynamic and static prices including wholesale allocations.

• In addition, agents can sell pre-packages specials and produce bundled packages for their customers and marketing activity.

• The product descriptions are all customer focused and are of a much higher quality than before.

Training
• Training modules and additional information is available online via our FIT page on our web site.
• We also have added a feedback form below with any questions you may have directly

HOTELS
Our hotel range is hand picked by our Procurement experts to select a range of hotels that provide a superior product and service.
Our range extends from hostels right through to 5+ plus luxury hotels worldwide.
We currently directly contract over 10,000 options in over 1000 locations around the world.

TOURS
Our offering extends to multi-day touring, a unique offering in the market.
We contract a range of products worldwide to support your client’s needs for multi-day coach touring, including BackRoads and Top Deck,

EXPERIENCES
We don’t just procure hotels, we are a full service operator who considers a whole destination experience.
As such in all of our destinations globally we have a range of tours and transfers,

Australia And Beyond Holidays Direct

Don’t forget Australia and Beyond Holidays has a large amount of directly contracted product outside of the system and will be releasing its preferred list shortly where agents can book offline at both a great rate and revive excellent commission. Check out our Australia and New Zealand Package page for updates on some of our directly contracted wholesale products.

AABH Preferred Suppliers
AABH Australia and NZ Packages
AABH Previous Trade Advice

FIT System Enquiry

This for is for AABH agents to ask questions regarding the new FIT booking system

Training Modules 

What will these training modules look like?
Each training has a series of chapters with text and videos to help guide you through key functions of the platform. They’re completely self-serve, online trainings at your own pace.

Trainings you can expect:
How to Book Land Travel

Managing Your Bookings

Amending Your Bookings

Booking Travel Products

Please note AABH has no air booking or credit card functionality

Password

  HELiO
*Password is case sensitive

Module 1

By the end of this module, you’ll know:

How to navigate the HELiO platform

How to book travel products to create itineraries using Shopping Cart, Dynamic Package and Elite Package

The differences between these three itineraries/packages and when/why to use each

This module will take approximately 20-30 minutes to complete and is designed to give you an overview of the functionality of the new platform.

Click the link below and enter the password: HELiO
*Password is case sensitive

AABH Package System Module 1

Module 2

By the end of this module, you will understand:

How to amend individual components – land
How to amend whole packages – land
How to amend passenger details
How to cancel entire bookings – land
How to cancel components -land
Supporting you
This module will take approximately 30 – 35 minutes to complete

AABH Package System Module 2 Amendments

Module 3

By the end of this module, you will understand:

Understand how payments are made
Understand the types of HELiO documentation and how to download
How to add different types of notes at a booking or component level
How to access History in HELiO
What Option Status Labels HELiO quotes and bookings use
How to use the Booking Summary Reporting in HELiO
How to get support
This module will take approximately 20 minutes to complete.

This module will take approximately 30 – 35 minutes to complete

Password

  HELiO
*Password is case sensitive

AABH Package System Module 3 Payments