Australia and Beyond Holidays – Privacy Policy (Effective September 2025)
1. Introduction
Australia and Beyond Holidays Pty Ltd (ABH, “we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and other applicable laws.
This Privacy Policy outlines how we collect, use, disclose, and store your personal information, and how you can access or correct your personal information or make a privacy complaint.
By using our services, websites, mobile apps, or dealing with us directly, you consent to the handling of your personal information in accordance with this policy.
We may update this policy from time to time. The latest version will always be available on our website.
2. What Personal Information We Collect
We collect personal information necessary for travel and booking arrangements, marketing, support, and compliance. This may include:
• Name, date of birth, and contact details
• Passport or ID information
• Flight, accommodation, and travel preferences
• Payment details (e.g. credit card info)
• Loyalty and frequent flyer memberships
• Health or dietary requirements (with consent)
• Geo-location data (via apps or mobile devices)
• Device/browser/session data (via cookies or analytics tools)
We may collect information:
• Directly from you (online, by phone, email, in-person, mobile apps)
• From someone making a booking on your behalf
• From third-party providers and partners (e.g. airlines, hotels)
We only collect sensitive information (e.g. health, religious, or biometric data) where required for your travel arrangements and with your explicit consent.
3. Why We Collect and Use Your Information
We may collect, use and disclose your personal information to:
• Provide and manage travel bookings and arrangements
• Process payments and issue receipts
• Register and manage accounts (e.g. My Account, My Trips)
• Communicate with you (e.g. travel updates, service alerts)
• Facilitate loyalty programs
• Analyse and improve services and customer experience
• Send promotional materials (with your consent)
• Ensure security, detect fraud, and comply with legal obligations
You may opt out of direct marketing at any time (see Section 10).
4. Disclosure of Personal Information
We may disclose your information to:
• Travel suppliers (airlines, hotels, car hire, insurance providers)
• Technology and payment service providers
• Overseas call centre and support teams
• Government authorities (where required by law or for emergencies)
• Third parties involved in promotions (where you’ve entered or agreed)
Where we disclose your information to third parties, we take reasonable steps to ensure they comply with Australian privacy laws or are subject to binding agreements that uphold similar standards.
5. Overseas Data Disclosure
Some recipients of your personal information may be located outside of Australia, including:
• United States, Philippines, United Kingdom, New Zealand, Vietnam, Laos, Cambodia, South Africa
These disclosures are made where necessary to facilitate travel bookings, administrative support, or technical services.
We ensure that cross-border data transfers comply with APP 8, and that appropriate safeguards (such as contractual clauses or data processing agreements) are in place.
6. Use of Cookies, Analytics and Tracking Technologies
We use cookies, pixel tags, and similar technologies to:
• Recognise you on return visits
• Analyse usage and improve our website
• Personalise your experience
• Deliver relevant ads (with consent)
We use Google Analytics, but do not use it to collect personally identifiable information.
You can control or disable cookies via your browser settings. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout
7. Storage and Security of Your Information
We store personal information securely on servers managed by us or our service providers. These may be located in Australia or overseas.
We apply technical, physical, and administrative safeguards to prevent unauthorised access, disclosure, alteration or loss of data, including:
• SSL encryption on payment pages
• Access controls and password protections
• Regular data security audits
8. Access, Correction, and Erasure
You have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your data where appropriate (subject to legal exceptions)
We will respond to such requests within 30 days and may require identity verification. No fee is charged to make a request, though a reasonable fee may apply for retrieval.
Contact our Privacy Officer (see Section 12) to make a request.
9. Information About Other Travellers
If you provide us with personal information about others (e.g. family members or colleagues), you must ensure that they are aware of this Privacy Policy and agree to the disclosure.
10. Marketing Communications
We may use your personal information to:
• Send special offers, travel news, or partner promotions
• Recommend relevant products or services
You can opt out of receiving marketing communications:
• By clicking “Unsubscribe” in marketing emails
• By contacting our Privacy Officer
We do not sell or rent your personal information to third-party advertisers.
11. Privacy Complaints
If you believe we have breached your privacy or mishandled your personal information:
1. Contact our Privacy Officer (see details below)
2. We will acknowledge your complaint within 7 days, investigate, and respond within 30 days
3. If you’re not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
12. Contacting Our Privacy Officer
If you wish to access, correct, or delete your personal information or lodge a privacy complaint, please contact:
Privacy Officer
Australia and Beyond Holidays Pty Ltd
Level 1/106 Little Lonsdale St
Melbourne VIC 3000, Australia
Email: enquiries@aabh.com.au
Phone: +61 3 7002 1830
13. Last Updated
This Privacy Policy was last updated on 18 September 2025.
🔒 Privacy Collection Notice – Australia and Beyond Holidays
Australia and Beyond Holidays Pty Ltd (“we”, “us” or “our”) collects your personal information so we can provide you with travel and related services, process your bookings and payments, personalise your experience, and communicate with you about our services.
We may also use your information to send you marketing communications (unless you opt out), and we may disclose your information to third parties (such as airlines, hotels, insurance providers, technology partners and overseas service providers) to fulfil your booking or support our operations. Some recipients may be located overseas, including in the United States, Philippines, New Zealand, Vietnam, and other countries relevant to your travel.
If you do not provide the information requested, we may not be able to provide the services you require.
Our Privacy Policy explains how we handle your personal information, including how you can access or correct your information, opt out of marketing, or make a complaint. You can view it at www.aabh.com.au/privacy or contact our Privacy Officer at enquiries@aabh.com.au.
By proceeding, you agree to the terms of this notice and our Privacy Policy.
Where to Use This Notice:
Use this wherever you collect personal data, such as:
• Website booking forms
• Mobile apps
• Online promotions or competitions
• Newsletter sign-ups
• Account registration pages